HOME > Privacy Policy > Request for Disclosure, etc. of the "Retained Personal Data"

Please refer to the following information when wishing to make a request for us to disclose, correct, suspend the use of or notify the purposes of use of personal information retained by us (“retained personal data”) in accordance with the Act on the Protection of Personal Information (“request for disclosure, etc.”).

1. Acceptance of Request for Disclosure, etc. and Required Documents

We have set up the Enquiry Desk detailed below to accept requests for disclosure, etc. When wishing to make a request for disclosure, etc., please download request form (1), fill all necessary matters in it, and post or deliver by hand, together with required documents (2) that are to be used to verify the identification of you or your representative.
(If you have any questions, please contact the Enquiry Desk below)

[Enquiry Desk]
Nomura Real Estate Urban Net Co., Ltd.
Personal Information Enquiry Desk (within the General Affairs Division)
26th Floor, Shinjuku Nomura Building, 1-26-2 Nishi-Shinjuku, Shinjuku-ku, Tokyo, Japan
〒163-0576
For enquiries by telephone, please call the number below (Global Sales Team).
+81-3-6860-3911
* The enquiry desk is open weekdays between 10AM and 5PM (except public holidays).

(1)
Request form for disclosure, etc.

Request form for disclosure, etc. of the “retained personal data” (PDF: 935KB)
(2)
Required documents to verify the identification of you or your representative
Required documents may differ according to the method of requesting disclosure, etc. or the person who makes such requests. Please read “Information Regarding Required Documents When Making a Request for Disclosure, etc.”

2. Response Procedures for Requests for Disclosure, etc.

As a general rule, we will reply to your request for disclosure, etc. in writing. We will deliver the document by using the method specified by you when making the request for disclosure, etc. (either personally upon your visit to our Enquiry Desk, or by mail). The procedures may differ according to the person who makes the request for disclosure, etc. or the elected method of delivering written notice. For more details, please refer to the “Response Procedures for Requests for Disclosure, etc”.)

3. Fees and Payment Method for Requests for Disclosure, etc. of Retained Personal Data

We will charge a specified fee when receiving requests for disclosure, etc. of retained personal data. The fees differ depending on the type of information you request to disclose and the disclosure method. For more information, please read “Fees and Payment Method for a Request for Disclosure, etc. of the Retained Personal Data”.

4. Purpose of Use of Personal Information Obtained through a Request for Disclosure, etc.

We will use your personal information collected from your request for disclosure, etc. only to the extent necessary for processing the request.

5. Other Matters to Consider regarding Requests for Disclosure, etc. of Retained Personal Data

(1)
We will not accept requests for disclosure, etc. when any of the following cases apply.We will provide notice in writing if any of the following cases apply.
[1]
When the request form or required documents do not contain sufficient information.
[2]
When we cannot confirm your identification appropriately due to reasons such as the address written in the request form differing from the address stated in the required documents.
[3]
When we cannot confirm the right of representation regarding the request made by a representative.
[4]
When the data requested for disclosure, etc. do not fall under the category of “retained personal data”.
[5]
When we do not receive payment of fees necessary for a request for disclosure, etc.
[6]
When, pursuant to the proviso stated in Article 24 Paragraph 2, the proviso stated in Article 25 Paragraph 2 or any other provisions of the Act on the Protection of Personal Information, we are exempted from our obligation to respond to a request for disclosure, etc.
(2)
We will not be able to return the request form and required documents received from you. You will need to bear the costs for any expenses including postage charge incurred in making your request.
(3)
We may not return or reimburse the fees etc., paid by you relating to your request for disclosure, etc. of the retained data, even when we determined not to respond to the request due to any of the reasons specified in (1) (other than the reason specified in [5]).
(4)
Please understand in advance that we may take some time to respond to your request due to procedures to verify your personal information.
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